Return Policy

If you'd wish to return an item to keeptee.com, please follow the instructions below within 30 days of delivery. Safely pack the items within the primary packaging that came with the merchandise. All products must be returned in excellent condition. If the product received is broken, please contact Customer Service.

Contact us for Returning Instructions:

Phone: +1 (904) 595-7296 Email: [email protected] Address: 9300 S. Dadeland Blvd. Suite 600, Miami, FL 33156, United States Support Hours: 09:00 AM - 5:00 PM (EST), Monday - Friday

Shipments must be pre-dispatched using a traceable method like USPS or insured mail.

Please note:

Customers are responsible for paying the shipping fee to return the products to us. Shipping and handling charges and other fees aren’t reimbursed. We cannot accept cash payments on delivery. You need to provide a legitimate tracking number when filling out the return form for your return to be processed successfully. Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for an exchange. Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there’s a refund, it will be issued within 7 days. Please note that, depending on your financial institution, it’ll take another 3-5 working days for the credit to be applied to your account.

Have any questions?

KEEPTEE Team is happy to help! Email us at: [email protected]

Refund Policy

We understand that there are times you might not like your product, which is why we offer a 30-day window to return your product for a refund if it is in unused and excellent condition. If you wish to return your item, there is a $20 restocking fee, and you will be liable for paying the shipping back to us. To get refunded, please contact us at [email protected] before returning the item for return instructions.

Exchange

To exchange a product, please contact us at [email protected] so we can process the exchange. A $20 restocking fee may apply.

Defective Items

If you discover your order is flawed, please contact us at [email protected] with photos of the product (no need to return the item). We will immediately send a replacement.

Not as described or wrong Product

If you discover your order is incorrect, please contact us at [email protected] with photos of the merchandise. We will provide a return shipping label. Once the tracking is updated, we will ship a replacement immediately.

Change of mind

Change of Mind isn’t acceptable. No return or refund will be processed. Please Note! Color or texture could vary slightly from the photo as each product is naturally and specially made.

Cancel order

We usually ship orders immediately. Therefore, if you wish to cancel your order, please contact us immediately. We will send a request to our processing department, but we cannot guarantee cancellation. However, you can always return the order once you receive it. All refunds will be issued after we receive and inspect the returned product. It may take up to 7 days to reflect in your bank account. We try hard to keep our customers satisfied

Customer Contact:

Phone: +1 (904) 595-7296 Email: [email protected] Address: 9300 S. Dadeland Blvd. Suite 600, Miami, FL 33156, United States Support Hours: 09:00 AM - 5:00 PM (EST), Monday - Friday