Frequently Asked Questions We are committed to providing a smooth, safe, and worry-free shopping experience. Below are answers to some of the most frequently asked questions to help you shop with confidence. 1. What shipping options are available? • Domestic U.S. Shipping: Flat rate of $4.99. • We ship to residential and standard postal addresses within the United States. • Currently, we do not support military addresses (APO/FPO/DPO). • All shipping costs are clearly displayed on the checkout page before you complete your purchase. 2. How long does it take to receive my order? • Processing Time: 4 – 7 business days. • Estimated Delivery Time: 7 – 19 business days after processing, depending on your location. • Please note that during peak seasons or promotional periods, delivery times may be slightly longer. We always strive to process and ship your order as quickly as possible. 3. Do you ship internationally? Currently, we only ship within the United States. If your US address is available at checkout, we can ship to your location. 4. What payment methods do you accept? We accept secure payments through PayPal. After checkout, you will be redirected to a secure payment gateway to complete the transaction safely. All payment information is encrypted to ensure maximum security. 5. Is my payment information secure? Absolutely. Protecting your personal and financial information is a top priority at KEEPTEE. We implement strict security measures (including PCI-DSS compliance and SSL encryption) and never sell, rent, or share your data with third parties. For more details, please refer to our Privacy Policy. 6. Can I modify my order? Once an order is confirmed, it cannot be modified. We recommend you carefully consider the following before placing your order: • Product details • Size selection • Design choice • Quantity • Shipping address Due to the customized nature of on-demand printed products, we cannot accept changes, exchanges, or refunds for incorrect selections made at checkout. 7. Can I cancel my order? Yes. Orders can be canceled within 6 hours of placing the order, provided the order has not yet been processed or produced. To request a cancellation, please contact us immediately at [email protected]. 8. Do you accept returns or refunds? We accept returns and exchanges within 30 days of delivery, provided the items are in unused and excellent condition. Please note: A $20 restocking fee may apply, and customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect due to our fault. 9. What is the return period? Our return policy is valid for 30 days from the date of delivery. After this period, the order is considered complete and is no longer eligible for a refund. 10. I haven’t received my order — What should I do? If the shipping status shows “delivered” but you can’t find the package: • Check around the house (front door, mailbox, side area). • Ask neighbors or family members. • Contact the carrier for more details. If the issue persists, please reach out to us at [email protected]. Our support team is always ready to assist you. If you have any questions not covered above, feel free to contact us anytime. Thank you for choosing KEEPTEE — we are here to ensure a seamless experience from checkout to delivery.