Return Policy

Ensuring your satisfaction is our top priority at Keeptee, and we strive to provide you with a seamless experience through our return policy. In the event that you need to return an item, our policy extends for a generous period of 30 days from the date of receiving your purchase. Follow the steps below for a hassle-free return process:

RETURN PROCESS:

  1. To initiate a return, contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
  2. Once you have the RMA number, securely pack the item in its original packaging, include the provided return form, and send your return to the following address: 45 Kanon Ct, Newtown, PA 18940, United StatesRest assured, we cover the cost of return shipping.
  3. Upon receiving and inspecting your return, we will proceed with the return or exchange. Please allow up to thirty (30) days from the receipt of your item for us to complete the process. You will receive an email notification once your return has been processed.

EXCEPTIONS:

For defective or damaged products, please contact us using the details below to facilitate a refund or exchange.

REFUND:

After examining the returned item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item for this process. We will inform you via email once the return has been processed. Review our refund policy [here](insert link to refund policy).

QUESTIONS:

If you have any inquiries regarding our return policy, don’t hesitate to reach out to us at:

Email: [email protected]

Additional Notes:

  • Ensure that the item is unused and in its original condition, with all tags attached.
  • For damaged or defective items, contact our customer service at [email protected] with your order number and supporting photos.
  • If you encounter any issues or have questions about the return process, feel free to contact our customer service team at [email protected].

Thank you for choosing Keeptee. Your satisfaction is paramount to us, and we appreciate your understanding and cooperation throughout the return process.

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